FAQs

Do I Need an Appointment for a Body Repair Estimate?

No, you do not need an appointment for a body repair estimate, but we do ask for your registration so that we may put your vehicle information in our estimating system.

If I Give You My Registration, Do You Turn It Into the Insurance or CarFax?

No, we cannot start a claim with insurance companies or give information to CarFax. The insurance companies and auto dealerships are responsible for information going to CarFax and claim information has to be turned in by the people involved in the incident.

How Long Before I Can Wash or Wax My Vehicle After Body Repairs?

You may hand wash your vehicle at any time; however, we recommend waiting at least 90 days to wax or take the car through a “touch-free” car wash.

Do You Offer Payment Plans?

No, all repairs must be paid in full before the vehicle leaves the lot.

What Payment Types Do You Accept?

We acceept cash, checks (personal or insurance), and all major credit cards. We do charge a 4% processing fee on all credit/debit cards.

The Insurance Company is Telling Me That If I Don’t Take My Vehicle to One of Their “Preferred Shop,” Then the Guarantee Will Be Null and Void. Is That Correct?

No, you can choose where to have your car repaired. The insurance company tries to lead you to their preferred shops because they can have the repair completed with less cost to them. The preferred shops have accepted concessions such as using aftermarket parts and cheaper labor. The body shop is the link that guarantees the repair.

 
NOTE: All insurance companies can use aftermarket and used parts on all vehicles over a year old. Check your policy if you have questions.